Refund policy
Refund & Return Policy
At WheelCenterCaps.com (part of Detailed Auto Group), we want every customer to be confident in their purchase. If you receive a product that does not meet your needs, we are here to help.
Return Window
Returns are accepted within 30 days of the delivery date.
Return Eligibility
To be eligible for a return:
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The item must be unused, unmounted, and in the same condition as received.
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All hardware, screws, and accessories must be included.
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Products damaged due to incorrect installation are not eligible for return.
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Items returned with signs of installation or wear may be denied or subject to a restocking fee.
Incorrect or Damaged Items
If you receive:
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the wrong item,
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a damaged item, or
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a product that arrived defective,
please contact us within 7 days of delivery.
We will replace the item or provide a refund after receiving photos and verifying the issue.
Fitment Responsibility
Because wheel center caps depend on exact part numbers, it is the customer’s responsibility to confirm compatibility before ordering.
If you order the wrong part number, the item can still be returned (within 30 days), but return shipping costs are the customer’s responsibility.
Return Shipping Costs
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For customer-choice returns (incorrect part ordered, changed mind, etc.), the customer pays return shipping.
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For incorrect items shipped by us, or damaged/defective items, we cover the return shipping.
Refund Processing
Once your return is received and inspected:
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Approved refunds are issued within 3–5 business days
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Refunds are issued to the original payment method
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Shipping costs are non-refundable
Non-Returnable Items
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Used or installed items
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Items damaged during installation
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Customized or special-order items
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Clearance items marked “Final Sale”
How to Start a Return
Email us at:
Please include:
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Your order number
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Reason for return
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Photo of the item (if damaged or incorrect)
Our support team will provide return instructions.
Contact
If you have any questions about this policy:
WheelCenterCaps.com
9589 Slauson Ave
Pico Rivera, CA 90660
Email: detailedauto247@gmail.com
Phone: (562) 641-1048